COVID-19 – Update

COVID-19 – Business continuity Q&A – Fluxys Belgium

We have put some of the most frequently asked questions about coronavirus from our network users into a handy Q&A overview. If you have any more questions or need further information, please feel free to contact us. You can always find the information about our COVID-business continuity plan on the website.

Are the activities at the Zeebrugge terminal impacted ?
Ship operations and truck loadings are operated as usual. Our teams in Zeebrugge take all the necessary precautions and strictly follow guidelines from authorities. We put our efforts into ensuring the safety of all involved people while maintaining reliable and efficient operations.

What are the communication channels with Fluxys Belgium ?
Our business continuity planning ensures that we have open channels for timely communication with our customers and stakeholders. You can contact our services as usual by e-mail and by phone. The physical mail gets picked up but we cannot guarantee processing it at the regular speed. Therefore, if your request needs a prompt response, we strongly encourage you to use electronic communication.

Is there an alternative way to nominate if I (or my nomination service provider) am not able to send Edig@s messages anymore ?
Should the nomination system fail, we will accept receiving nominations via e-mail. For this, we ask our grid users to complete this form with all the necessary information (hours, quantity, IP, counterparty etc.)and send it by e-mail to dispatching@fluxys.com.

In case of emergency all nominations will have to be entered manually, we kindly ask our grid users to nominate flat rates, whenever possible, and to take into account longer lead times.

Can Fluxys Belgium suspend network users ?
All measures are in place that the current circumstances of the pandemic do not represent a threat to our system integrity. Should a crisis level be declared by a competent federal authority, Fluxys will follow the provisions of the Plan for Incident Management as described in the attachment F of our Access Code.

How can I book capacity in case of Prisma unavailability ?
Should the capacity booking platform no longer be available, we will accept receiving requests via e-mail.

24/03/2020

COVID-19 – All Fluxys Belgium essential operations remain active

Despite the major impact of the coronavirus outbreak, the essential services of Fluxys Belgium will remain operational. As one of the key players in the European gas infrastructure, we are responsible for the energy supply of our customers. Public services, households, hospitals and many industries are in need of our energy supplies, now more than ever.

In this highly sensitive period, we have taken the necessary steps to safeguard the continuity of business operations while keeping everyone safe. For all our activities – our gas flows from North to South, South to North, East to West and West to East, our terminalling activities in Zeebrugge (Belgium) and our storage services nearby Antwerp (Belgium) – we are carefully complying with the recommendations of Belgian authorities in the field of health and safety.

We are proud to be able to ensure a continued stable gas supply for both society and our customers/partners, thanks to the commitment of our dedicated teams and partners.

We hope for your patience, understanding and cooperation in this extraordinary situation.

We will be updating you on new developments on the website.

Contacts:

+32 2 282 02 50
info.transport@fluxys.com