Cookies Policy

1. About cookies

Cookies are small data files which are downloaded to your device when you visit our website. Cookies may gather information about your use of the website or may enable us to recognise you as an existing customer when you return to our website at a later date. Cookies allow us to recognise your device. You can find more information about cookies at http//www.allaboutcookies.org and http://www.youronlinechoices.eu.

You do not have to accept (all of) our cookies. However, if you do not accept or delete our cookies, some areas of our website may take more time to work, or may not function properly. You can find more information on how to disable and/or delete cookies in section 4 below.

2. What types of cookies are used?

We use both session and persistent cookies on our website.

Also, we use first party cookies and third party cookies. First party cookies are cookies set by Fluxys S.A. and its affiliates (“Fluxys”). Third party cookies are cookies that are set by websites that belong to a domain that is different from the domain that is displayed in the browser address bar when you visit a Fluxys website.

These cookies are:

• strictly necessary cookies - cookies that are essential in order to enable you to move around our website and use its features;
• analytical / performance cookies – cookies that collect information about how you use our website, for example which webpages you go to most often. These cookies allow us to improve how the website works;
• functionality cookies – cookies that allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal or customized features;

3. List of cookies used on this website

The following list categorises and describes the various cookies used on this website and the purposes for which they are used:

1. Language Cookie (fluxys#lang)

   Purpose: This cookie stores your language preference when using the Fluxys websites.

   Cookie owner: Fluxys

   Cookie type: functionality cookie

   Information: The information generated by the cookie (language choice) allows our website to remember the choices you made.
   
   

2. Session Cookie (ASP.NET_SessionId)

   Purpose: This cookie is used to identify the users session on the website.

   Cookie owner: Fluxys

   Cookie type: strictly necessary cookie

   Information: Session cookies are used by applications to identify a unique session on the website. Such cookie stores information in the form of a session identification that does not personally identify the user.
   
   

3. Analytics cookies (_ga, _gat, _utma, _utmt, _utmb, _utmc, _utmz and _utmv, SC_ANALYTICS_GLOBAL_COOKIE, _hjSessionUser_xxxxxx, _hjFirstSeen, _hjTLDTest, _hjSession_xxxxxx, _hjAbsoluteSessionInProgress) 

   Purpose: These cookies are used to collect information about how visitors use this website. We use the information to compile reports and to help us improve this website. The cookies collect information in an anonymous form, including information on the number of visitors to this website, from where visitors came to this website and the pages they visited.

   Cookie owner: Fluxys, third party

   Cookie type: analytics / performance cookie

   About Google Analytics 4:

    

   Google Analytics 4 collects the information generated by the cookie about your use of this website on servers based in the EU where the data are further encrypted before forwarding traffic to Analytics servers for processing. It has a default IP anonymization feature, which means it does not log or store IP addresses. You can find out more about Google cookies by visiting the Google Privacy Policy.

    

   About Hotjar:

    

   Hotjar collects information generated by the cookie about your use of this website on servers based in the EU (Ireland on the Amazon Web Services infrastructure, eu-wes-1 data centers). Site users are assigned a unique identifier so that Hotjar can keep track of returning users without relying on any personal information, such as IP addresses. No end-user IP addresses are stored at rest. You can find out more about Hotjar cookies by visiting the Hotjar data safety, privacy & security documentation.

   Hotjar collects information generated by the cookie about your use of this website on servers based in the EU (Ireland on the Amazon Web Services infrastructure, eu-wes-1 data centers). Site users are assigned a unique identifier so that Hotjar can keep track of returning users without relying on any personal information, such as IP addresses. No end-user IP addresses are stored at rest. You can find out more about Hotjar cookies by visiting the Hotjar data safety, privacy & security documentation.  

    

4. Cookie Control ([cookieControl, civicAllowCookies, civicShowCookieIcon])

   Purpose: The ‘Cookie Control’ cookie is used to store preferences regarding cookie use.

   Cookie owner: third party

   Cookie type: strictly necessary cookie

   Information: You can find out more about Civic Cookie Control on their website: https://www.civicuk.com/privacy-statement

4. Cookie configuration settings

5. Agreement with our use of cookies – changes to our Cookie Policy

By continuing to use this website, you acknowledge that you have read the terms of this Cookie Policy and that you agree with our use of cookies as set out above (unless you expressly indicated otherwise).

We may amend this Cookie Policy from time to time. Any changes we make to our Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Cookie Policy. Your continued use of this website following the posting of changes to this Cookie Policy will indicate your acceptance of these changes. This Cookie Policy was most recently updated on 01/05/2023.

6. Contact details

Questions, comments and requests regarding this Cookie Policy must be addressed to privacy@fluxys.com.